Desjardins Settlement

Welcome to the official Desjardins Settlement Website

Summary of class actions

Important announcement (October 2025)

Subclass 2:

Year 3 (October 2025):

The deadline to submit a claim for Year 3 was October 20, 2025. Payments for approved claims of Year 3 will be issued before January 18, 2026.

Information related to Interac e-Transfer:

When you submitted your identity theft claim, you were asked to answer one of three (3) security questions. Your answer can only contain letters and numbers, and must not include accents, spaces, or symbols. You will be prompted to provide your answer to this question, which is necessary to deposit the electronic transfer into your account. If you enter the wrong answer three (3) times, your payment will be blocked.

If you fail all three (3) attempts to cash your compensation, please follow the procedure below:

Contact RicePoint at 1-888-886-7164.

  • Have your claim number ready from the email confirming your eligibility for the settlement.
  • After verifying your identity, the agent will explain the next steps:
    • Change your payment method to a cheque so that your compensation can be sent to you by mail.
    • A mailing address will be required.

ATTENTION: No text message will be sent to you.

No additional information will be requested when depositing the transfer into your account. The procedure will be the same as what you usually follow to cash an Interac transfer received by email.

Contact RicePoint at 1-888-886-7164 for more information.

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Summary of class actions:

  • Desjardins Group has reached an out-of-court settlement with the plaintiffs, who are represented by the law firms Siskinds Desmeules and Kugler Kandestin, in the class actions filed in connection with the privacy breach announced by Desjardins in 2019.
  • The settlement agreement is intended to resolve all claims related to the privacy breach by providing compensation to class members and releasing Desjardins from future lawsuits that relate to the privacy breach.
  • The settlement agreement was submitted to the Superior Court of Quebec for approval on May 24, 2022. The settlement was approved on June 14, 2022.
  • The claims period commenced for the affected persons on July 21, 2022.
  • From July 21, 2022, to mid-October 2022, Explanatory Notices were sent directly to a large number of Class members via AccèsD or by letter, to inform them of the steps to follow in order to file a claim.
  • These notices contained a hyperlink (for Notices sent by AccèsD) or unique reference number (for Notices sent by letter) intended for the member of the Class, allowing to file a claim more easily.
  • Members who did not receive the Explanatory Notice directly could file a claim as of October 18, 2022.
  • Class members can submit a claim as follows:
  1. Current members and clients using AccèsD: Visit the Desjardins AccèsD platform. In the messaging board, you will find a message about the Class Actions and specifically a personalized link to the Online Claims Portal. This link will provide you access to the Online Claims Portal.
  2. Current and former members and clients of Desjardins who can be reached by mail and who will receive a letter: The letter sent by Desjardins will contain instructions to login to the Online Claims Portal using a unique reference number.
  3. Anybody who is part of the group but who did not receive a message on AccèsD or a letter: The Online Claims Portal opened to all members as of October 18, 2022.

What if I do not submit a claim or do nothing?

You will not receive compensation from the settlement.

PLEASE DO NOT CONTACT DESJARDINS OR THE COURTS FOR INFORMATION.

Class members

  • The group, known as a class, covered by the class actions includes anyone affected by the privacy breach publicly announced by Desjardins on June 20, 2019.
  • Anyone covered by this definition, including former Desjardins members and clients, is automatically included in the class actions. Note only Class Members that submit a claim are eligible for compensation from the settlement.
  • Class members can file claims under the following parameters:
      • Subclass 1: [Subclass 1 had until April 20, 2023 to submit a claim. It is therefore no longer possible to submit a claim for loss of time under the settlement.] Subclass 1 refers to the subgroup made up of all Class Members who have spent time taking certain qualifying steps in connection with the leak of personal information. Each member of Subclass 1 who submitted a valid claim no later than April 20, 2023 has received the amount of their compensation no later than July 19, 2023.
      • Subclass 2: [Subclass 2 had until October 20, 2025 to submit a claim. It is therefore no longer possible to submit a claim for loss of time under the settlement.] Subclass 2 means the subclass consisting of Class Members who have been the subject of an Identity Theft since January 1, 2017. Each Subclass 2 member who has submitted a Valid Claim will be entitled to a lump sum indemnity of $1,000, subject to the claims process and terms set out in the Administration Protocol, Schedule 5 of the Settlement Agreement. *Documentation required.

Key dates

The settlement is approved by the court. Below are the key dates pertaining to the settlement and claims period:

  • The court approved the settlement on June 14, 2022.
  • The claims period gradually openend for eligible individuals beginning July 21, 2022:
      • Notices to members and clients was sent on AccèsD between July 21, 2022 and October 18, 2022;
      • Notices to current and former members and clients who don't use AccèsD and could be reached by mail were sent a letter in the mail between July 21, 2022 and October 18, 2022;
      • Notices were published in major Canadian media outlets;
  • These notices provided more information on how to file a claim under the settlement;
  • The claims period opened to all class members on October 18, 2022. From July 21, 2022 and October 18, 2022, only members that received an Explanatory Notice could file a claim;
  • RicePoint has indemnified Subclass 1 (loss of time) members who submitted a valid claim by cheque payable to the claimant or by Interac e-Transfer, within 90 days following the end of the Claims period for Subclass 1. 
    • The deadline to submit a claim for the Subclass 1 was April 20, 2023, payment to members was issued before July 19, 2023.
    • A second distribution to class members who did not cash their first payment was sent on August 29 or 30, 2023.
    • A third distribution to class members who did not cash their first and second payments was sent on October 26, 2023.
    • A fourth and final distribution to class members who did not cash their payments and had communicated with RicePoint to update their payment information was sent on May 1, 2024.
  • RicePoint will indemnify Subclass 2 (identity theft) members who submit valid Claims by cheque payable to the Claimant or by Interac e-Transfer, within 90 days following the end of the applicable Claim Year.
    • The deadline to submit a claim for year 1 was October 20, 2023.
      • Payments for Subclass 2, Year 1 were issued via e-Transfer on January 16, 2024, and by cheque on January 18, 2024.
      • A second distribution to class members who did not cash their first payment was sent on April 11, 2024.
      • A third and final distribution to members of the class who did not cash their payments and had communicated with RicePoint to update their payment information was sent on January 14, 2025.
    • The deadline to submit a claim for year 2 was October 20, 2024.
      • Payments for Subclass 2, Year 2 were issued by Interac e-transfer and by cheque on January 14, 2025.
      • A second distribution to class members who did not cash their first payment was sent on May 26, 2025.
  • The deadline to submit a claim for year 3 was October 20, 2025, therefore the payment to members would be before January 18, 2026.